Dana Blankenhorn

Bezos Come Back

Since Jeff Bezos left his post as CEO of Amazon, in mid-2021, the stock is down 43%.

That’s 5 times worse than the average stock in the S&P 500. It’s more than twice as bad as Google. It’s as bad as the performance of Meta, the artists formerly known as Facebook.

Amazon is also shedding employees faster than Bed, Bath & Beyond. Some 27,000 have been let go this year alone. 

The job of running this company is simply too big for Andy Jassy.

The store is at war with itself, with third party sellers sabotaging Amazon’s own merchandising. The company’s physical retail effort has been a disaster. Walmart is beating it all to hell. The streaming unit is on an island. Jassy replaced himself with an outsider. Adam Selipsky had been at AWS 11 years but left to join Tableau Software and was recruited back by Jassy.

Morale at Amazon is at an all-time low. My own Amazon drivers used to be cheerful folks who looked forward to driving new electric vans. Now they’re in beat-up gas-powered garbage, they don’t say hello, sometimes they’re in personal cars, and one even blocked my driveway the other day. (I’m not going to report her. She was obviously overworked and under stress.)

Everything is Liquid

What happened to Silicon Valley Bank is known as a liquidity crisis.

They had plenty of assets. But the assets were in instruments whose value had fallen, that weren’t worth as much as the bank claimed. When Peter Thiel and his bros learned this, they all pulled out their money at once and the bank collapsed.

The main lesson is that everything is now liquid.

Financial assets are liquid. Political assets are liquid. Your reputation and marriage are liquid.

Before the Web was spun this wasn’t the case. It would take time for depositors to pull their money out of a bank, time the bank could use to sell assets in an orderly way. There were still runs but these could be managed through regulation.

This time the fall was sudden, and the punishment had to be severe. The executives all lost their jobs. They deserve to face criminal charges, for cashing out while the walls were falling around them. Everyone who invested in SVB or its debt lost all their money. That’s a hit of nearly $100 billion, mainly to very rich people. Hopefully it teaches other banks to manage their assets better, to sell out money-losing securities quickly so they’re not caught out, in other words to be more transparent.

Run on the Bank

The collapse of Silicon Valley Bank may prove to be a bigger story than it appears.

The reason goes back to a story I ran away from, the 1981 collapse of the Houston oil industry.

I didn’t intend to run away. I finally got a job at a daily in Birmingham, Alabama. It was a job I’d hold only 4 months before being fired. But I left Houston June 1, 1981. The collapse began soon after.

As in this case, the Fed had telegraphed what it was going to do. Paul Volcker was going to raise interest rates until inflation gave up, just as Jerome Powell is doing now. Inflation was much higher than, double digits in fact. Add to that the Reagan Administration jawboning the Saudis for lower oil prices and it was a perfect storm.

Publishing is Community

I call March 3 Firing Day.

I lost both my career’s jobs on March 3. In 1983 I was dumped by the Atlanta Business Chronicle. In 1997 I was dumped by CMP Media. Other than those brief periods, I’ve been a freelance all my life.

Had I stayed at ZDNet, a full-time gig I left in 2010, I would have lost my job this Firing Day, as Red Ventures dropped tech journalists from ZDNet and CNet.  

I’m told the culprit is ChatGPT, which can deliver conversational text from descriptive inputs. But it’s really Search Engine Optimization (SEO). SEO is designed to attract Google to content, to maximize its audience. If your content is listed first in Google, people will click on it. If it’s on the 5^th page of a Google search, they’ll never find it.

This is a fine strategy for mass media. But it sucks for journalism. I know because I still work for people who traffic in SEO.

Fire Sundar Pichai

Recessions are good for markets.

They show us where the rot is, where the poor performers are.

This current one is no exception. It revealed that some of our Cloud Czars, the companies dominating the global economy with hyperscale datacenters paid for with cash flow, aren’t as clothed in gold as they seem. Some are downright naked.

Early this month, I identified one source of rot and urged Jeff Bezos to fire Amazon.Com CEO Andy Jassy. But it’s also time for two other founders to get back in the game. Larry Page and Sergey Brin need to push out Sundar Pichai.

Pichai is the kind of numbers-oriented manager Wall Street loves, but Silicon Valley should despise. He’s the kind of go along, get along guy who can make the trains run on time, but completely lacks vision. In technology this is a fatal flaw.

It’s obvious in how he dealt with artificial intelligence, the new hotness of 2023.

This is not about firing an ethicist. It’s a more basic failure to see where things were going, and deploy the necessary resources to get there. 

Why Clouds Will Win the Streaming Wars

Since long before the streaming crash began, I predicted its Big Three would end up being Apple, Google, and Amazon.Com.

Not Netflix. Not Disney. Not Comcast or Paramount or Warner Brothers.

The Cloud Czars.

As usual, I was early to the story. But it has long been clear that, when push comes to shove in streaming, money talks. The coming result was easy for me to see and the story was easy to do.

Of the three Cloud Czars, Amazon is the best-positioned. They have the front-end technology with the Fire Stick, which has one-third of the U.S. market. They have Prime Video, which becomes a huge value if you use the Amazon store. They can re-sell every other streamer’s stuff and make money. They’re also global, something only Netflix and Disney among their competitors can lay claim to.

ChatGPT

Hate to rain on y’all’s parade but…ChatGPT is not the best thing since sliced bread. It’s not the Macintosh. It’s not the iPhone.

It’s software that translates search requests and results into what seems like plain English. Whether it’s useful depends on the input it gets. Garbage in, garbage out.

That doesn’t mean ChatGPT is Bitcoin or blockchain. It makes search accessible again. But it also makes search messy again. It creates imprecision in a world of 1s and 0s. Not that there’s anything wrong with that. Humans are imprecise. We’re messy. And it is fun to see computer output seem as imprecise and messy as we are.

It’s very easy to get a lie out of ChatGPT. Ask it about a subject where there are lots of lies on the Internet. They will appear in your answer. ChatGPT doesn’t have a filter. Yet.

Where Computing Happens

I met my first computer in 1976, in the basement of Herman Brown Hall, on the campus of Rice University in Houston.

The computing happened in a big room, separated from me by a window. I passed a stack of punch cards, tied with a rubber band, through the window. They came back along with my output. Which usually said the program had died on Line 3.

By the time I got out of journalism school, two years later, computing was moving to desktops. A neighbor bought a $20,000 Cromemco machine that could run 3 terminals. She hired friends to work at the terminals, transcribing court records. I think they got 50 cents a page. Computing had come home.

Jassy’s Gotta Go

I’ve seen enough. Amazon.Com CEO Andy Jassy’s gotta go.

Jassy became CEO 18 months ago, after spending most of two decades at the Amazon Web Services (AWS) unit.

Jassy was fine at AWS. He’s out of his depth now.

The problem is he has no vision. He’s a numbers guy. He runs the company for Wall Street, which is precisely the wrong way to run it. It needs to be run for the customer.

The problem with Amazon’s store is familiar to anyone with a working knowledge of business history. The store, which is by far the biggest part of the business, is fighting with itself. It’s a battle between Amazon’s own procurement and its third party sellers. Jassy blindly follows the sellers because they’re bringing in most of the sales.

But they’re taking the store down. The user experience sucks. The third parties are gaming Amazon’s algorithm, against one another, against the customer, against the store itself.

Tech and its Workers

One of the biggest mistakes I made in my journalism career lay in assuming tech companies would have the back of their workers, because they depend on human talent rather than muscle. (The picture is from a book on computer coding.)

The tech oligarchs who made their piles in the last decade have become just like other oligarchs. No worse, but certainly no better.

The latest round of layoffs is especially egregious. It’s not how many were let go. They were mostly the pandemic overhang, an adjustment as life returns to “normal.” It’s how they were done, and who was targeted. Firing via e-mail? No warning for families or teams? It sends the message that people don’t matter.

To the oligarchs they don’t. Elon Musk, Marc Andreessen, Peter Thiel – they’re one-way guys. They care about themselves, no one else. They don’t really care about technology, or what it can do. All they care about is how much money it is making for them right now.

There was, once, a difference between Wall Street and Silicon Valley. The wealth creation of the last decade eliminated the difference. Wall Street doesn’t care about the long-term, about the need to keep investing in the new across the chasm of a recession, or the talent that is tech’s raw material. It cares about this quarter, about today’s trade.

What’s funny is that the horrors now being visited on the Valley are 10 times worse on Wall Street. Layer after layer of management has been eliminated, as the industry has gone online. More and more of its wealth is in fewer and fewer hands, and those hands care nothing about the people who made the wealth. Just as they don’t care about the technologists of the Valley.