Microsoft's Hopeless Cause
I just got finished reading a big, breathless feature about Microsoft's counter-attack on Google.
It's Clueless. And hopeless. It's amazing that 14 years after the Web was spun a company can be this hopelessly stupid.
What's so stupid? It's Microsoft's reliance on advertising, specifically "display" and "video" advertising. Microsoft is talking to big New York advertisers, telling them they should place their money with Microsoft because they do more big display and video ads on Web sites than Google does.
Well, they do. But advertising isn't sales. And all the nifty tools Microsoft has announced to track the impact of its ads aren't sales. Otherwise we'd buy stuff of billboards, not Craigslist.
The strength of the Web is not how well it can target advertising, or track advertisements. The strength of the Web lies in how it can replicate the entire marketing process -- everything from making the initial connection to the pitch, through the transaction and customer service.
By focusing on advertising, and advertisers, Microsoft is missing the whole point of the Web.
Advertising is just one flashy piece of a much larger process. It happens to be the one piece that the folks selling goods and services have total control over. Which is why they focus so intently on it.
But it's just one piece, and a fairly minor piece at that.
Many companies spend up to half their budgets moving their merchandise. This includes the ads, finding the place to run the ads, tracking the ads, making the sale, and handling the returns. How much of that budget can Microsoft earn with this new strategy?
Not much.
But there's a far more important point in play here.
























Recent Comments